Get Answers to Frequently Asked Questions at HOPE Cancer Center

How do I obtain a copy of my health information/medical records?

HOPE Cancer Center of East Texas is committed to the timely and accurate collection of health information and its storage, retention, and disclosure. Our professionals ensure that your information is kept private, secure and in compliance with federal and state regulations.

To obtain your health information/medical records, you can visit any of our offices during normal business hours. Come to the office with identification and sign a HIPAA-compliant authorization form. We will be happy to mail you a HIPAA-compliant authorization form for you to sign in front of a notary if you need one.

If it is not practical for you to come to a HOPE Cancer Center of East Texas location, you can simply go to our forms page on this site and download the “Authorization for Use and Disclosure of Protected Health Information,” or you may write a letter authorizing HOPE Cancer of East Texas to release a copy of your medical records. The authorization form/letter must have the necessary information, including your name, date of birth, social security number, date of service, name of hospital where services were performed, the person/organization to receive the information, along with the address where the information is to be sent. The authorization form/letter must be signed and dated by the patient or the patient’s guardian/legal representative.

How do I get forms, such as disability, FMLA, etc. completed by my doctor?

You must either mail or bring into the office the form and a HIPAA-compliant patient authorization, which permits your physician to release the information to the requestor. Your physicians then will carefully fill out the form as necessary. If you desire, we can mail you a HIPAA-compliant authorization form for you to sign in front of a notary if you need one.

How do I know if HOPE Cancer Center of East Texas accepts my insurance?

We accept most major insurance plans. However, changes are common and frequent. Please contact your insurance provider to find out whether and to what extent your care will be covered.

Do I need a referral from my doctor to schedule an appointment with HOPE Cancer Center of East Texas?

Whether or not you need a referral depends on your insurance. Some insurance companies require “an order” from your physician before they will pay for your medical visit. We recommend you call your insurance company to check on your benefits.

What do I need to bring to my first appointment?

At your first appointment, please bring the following with you:

  • Your insurance card
  • A form of personal ID (driver license, passport, etc.)
  • Physician referral forms if required by insurance
  • A list of current prescriptions or over-the-counter medications you are taking, including dose and frequency
  • Pertinent information about your medical and surgical history
  • Any related X-rays or records you may have

Have additional questions? Please don’t hesitate to call HOPE Cancer Center of East Texas at 903-617-5293. You can also schedule an appointment using our easy online form.